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Response to COVID-19


As of February 2nd, all branches are open and accessible with an appointment during our usual business hours. Click here to submit an appointment request for your preferred branch and you will be contacted by a representative to confirm.

All of our ATMs are able to both dispense cash and accept deposits. To find other surcharge-free ATMs in your area, visit the CO-OP ATM locator

If you need assistance, our Member Contact Center is available 24/7 at 845.602.4242, or send us a secure email via our website

We also provide services to assist with all of your banking needs without having to visit a branch – Online & Mobile Banking, Mobile Check Deposit, Bill Pay, and Online Loan Applications. The Member Contact Center can answer any questions regarding these services and assist with setup, if you have never used them before. 

We have made changes to our ATM cash withdrawal limits, increasing the daily amount to $1,000. We have also increased our daily mobile check deposit limit to ensure increased access to funds. 

If you find yourself adversely impacted financially by this global crisis, let us know. We have taken several steps to help alleviate financial strain for our members:

  1. Hardship Loan – take advantage of a short-term, reduced rate loan to temporarily cover necessary expenses¹.  Apply for a hardship loan.
  2. Skip-a-Pay – For information on eligibility, or to request to skip a loan payment, click here.
  3. Loan Forbearance / Modification – if you are unable to make an upcoming loan payment, please give us a call to discuss.  We have a variety of options that may work for your situation. 

Representatives are available to help – call us at 845-602-4242 or send us a secure message.

During these trying times, know that you can continue to rely on Palisades Credit Union for your banking needs. Together, as a community, we will support one another through this trying time.  Thank you again for allowing us to serve you, and we wish you continued health and safety.


¹Hardship loan is for a maximum of $10,000 with a maximum term of 36 months. Existing Palisades’ loans cannot be refinanced.  Approval is subject to Lender’s credit criteria, certain conditions and restrictions apply

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