Privacy & Security

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Palisades Federal Credit Union (PFCU) is committed to protecting our members' privacy. It is the policy of PFCU to hold member information in confidence, subject to applicable legal requirements and standards.

Palisades Federal Credit Union's Internal Procedures

As part of PFCU's commitment to protect the confidentiality of your account information, employees are informed of their responsibility to protect confidential member information and are bound by this Privacy Policy. Staff may access your account information only when necessary for business reasons. PFCU has also established appropriate security standards to protect against unauthorized access to member information.

PFCU shares only information for legitimate business reasons, with the ultimate goal of bringing you, the member, greater convenience, more choices and conducting the business you've indicated that you want to conduct.

PFCU shares member information with its affiliates and certain vendors with whom it has a contractual relationship to provide specific products and services such as insurance services, credit cards and account statements. Because of the staffing limitations at PFCU we would not be able to offer you these services without the enlisted help from the third party vendors and affiliates we've chosen to conduct these business lines on our behalf, as permitted by law.

These third party affiliates and vendors are prohibited from using member information for any purpose other than that for which they have been contracted.

Personal financial information such as your account balance or loan information may be shared under the following circumstances.

  1. When such disclosure is in compliance with the law, a government agency or by court order.
  2. When a third party is verifying the existence or condition of your account in accordance with applicable law.
  3. When necessary to complete a transaction.
  4. To protect secured assets or the assets of Palisades Federal Credit Union.
  5. When you give us your written permission.
  6. To share our experience with you to consumer reporting agencies, such as credit bureaus.

As a member of Palisades Federal Credit Union you can be confident that the confidentiality of account information is the rule, not the exception. If you decide to terminate your membership or become an inactive member we will adhere to the privacy policies and practices as described in this policy and as stated in our Private Policy Statement.

Privacy on our Website

Internet security, like encryption and "firewalls", protect our Web and Home Banking sites. When visiting our site your personal information is never retained other than as statistical data for internal reporting purposes only.

At no time does anyone from the outside world have access to PFCU's database via the Internet. Additionally, any suspicious activity is terminated.

Our website contains links to other sites. PFCU is not responsible for the privacy practices or the content of such websites.

Disclaimer

This policy does not address every possible contingency and circumstance; it is intended to provide guidance to PFCU's management, staff, Board of Directors and its members and is not intended to create enforceable legal rights for any individual. Palisades Federal Credit Union does not bear any responsibility for any actions or policies of third parties affiliates or non-affiliates. Palisades Federal Credit Union's President/CEO, Board of Directors and Chairperson of the Supervisory Committee may authorize exceptions to this policy. PFCU reserves the right to change this policy at any time, with or without notice.

Complaints

Because of Palisades Federal Credit Union's high commitment to confidentiality of member information, complaints relating to this policy, or PFCU's non-compliance with this policy, should be forwarded directly to Ms. Paula Murray, Interim CEO or Ms. Pam Wiss, Chairperson, Supervisory Committee at 300 North Middletown Road, Suite 6, Pearl River, NY 10965.

For a printable version of our Privacy Policy click here

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