FAQs
Palisades Credit Union is proud to be the first federally insured community chartered credit union in Rockland County. Individuals who live, work, worship, volunteer or attend school in Rockland County, New York or Bergen County, New Jersey and New York State employees who work in the five New York City boroughs can join us.
Immediate family members of current members can join too; including your spouse, children, siblings, parents, grandparents, grandchildren, stepchildren, stepparents, stepsiblings, adopted children, and non-related household members that share expenses.
Simply deposit $5 dollars into a savings account. It's that easy! You can apply online or visit one of our branches.
(Note: Your $5 is your buy into the cooperative. This is your money and if for any reason you decide to leave Palisades CU, it will be returned to you when you close your account(s).
If want to change an address on an account, we need to have your request in writing with your signature or you can change it through Online Banking.
If your request is in writing, you can process your changes in person, by mail, or fax.
Palisades Credit Union is proud to be the first federally insured community chartered credit union in Rockland County. Individuals who live, work, worship, volunteer or attend school in Rockland County, New York or Bergen County, New Jersey and New York State employees who work in the five New York City boroughs can join us.
Immediate family members of current members can join too; including your spouse, children, siblings, parents, grandparents, grandchildren, stepchildren, stepparents, stepsiblings, adopted children, and non-related household members that share expenses.
Applying for a loan with Palisades CU is quick and easy. You can complete our online loan application, visit one of our branches or call us at 845-602-4242.
A child can join Palisades Credit Union at any age. We offer youth accounts for all ages, but require a parent or guardian as a joint owner on the account.
Simply deposit $5 dollars into a savings account. It's that easy! You can apply online or visit one of our branches.
(Note: Your $5 is your buy into the cooperative. This is your money and if for any reason you decide to leave Palisades CU, it will be returned to you when you close your account(s).
Once you become a member of the credit union you will always be a member regardless of where you live, so even if you leave Rockland County, NY or Bergen County, NJ you can always keep your account open.
Palisades Credit Union is proud to be the first federally insured community chartered credit union in Rockland County. Individuals who live, work, worship, volunteer or attend school in Rockland County, New York or Bergen County, New Jersey and New York State employees who work in the five New York City boroughs can join us.
Immediate family members of current members can join too; including your spouse, children, siblings, parents, grandparents, grandchildren, stepchildren, stepparents, stepsiblings, adopted children, and non-related household members that share expenses.
Banks usually have stockholders to whom they need to pay dividends and a paid Board of Directors. Credit Unions are member owned and operated and have a volunteer-based Board of Directors.
The operational costs that are saved by running a financial institution with a volunteer Board and no stockholders is passed back to the members of the credit union by providing better yields on savings accounts, competitive rate on loans, and fewer and lower fees charged to its members.
A credit union is a not-for-profit, member owned and operated financial institution.
About Palisades Federal Credit Union
It means that we are cooperative. We have pooled our money together to save with one another and lend to one another. We have also established a volunteer Board of Directors and committees that are comprised of both staff and volunteers.
The committees help to decide what products and services we offer, how we operate, what new systems we will acquire, what fees are to be charged, and the rates at which to offer our products. The volunteer Board has final decisions on all actions taken on behalf of the membership.
This is a very unique organizational set-up, giving each individual who belongs to Palisades Federal Credit Union a voice in who we are and how we operate.
Profits are given back to the membership by offering better yields on savings products, competitive rates on loans and free or low fee services like our no monthly fee, no per check charge, no minimum balance checking account.
A credit union is a not-for-profit, member owned and operated financial institution.
Banks usually have stockholders to whom they need to pay dividends and a paid Board of Directors. Credit Unions are member owned and operated and have a volunteer-based Board of Directors.
The operational costs that are saved by running a financial institution with a volunteer Board and no stockholders is passed back to the members of the credit union by providing better yields on savings accounts, competitive rate on loans, and fewer and lower fees charged to its members.
Account Questions
If you lose your MasterCard Debit Card, please call us 24/7 at (800) 438-7415 immediately.
Yes. We are federally insured by the National Credit Union Association, a United States government agency. Your individual account is currently insured up to $250,000.00.
Debit cards are subject to a $500.00 daily cash withdrawal limit.
Debit cards are subject to a $3,000.00 daily purchase limit and a $1,000 ATM withdrawal limit.
If want to change an address on an account, we need to have your request in writing with your signature or you can change it through Online Banking.
If your request is in writing, you can process your changes in person, by mail, or fax.
If you have only a savings account you will receive a statement once at the end of each quarter. If you perform any electronic transactions on that savings account you will receive a statement for the month that the transaction was processed.
If you have a Palisades CU savings and checking account you will receive a monthly statement.
Loan and Credit Questions
Yes, when you close your loan with a Palisades CU representative ask them to set you up for autopay. This is a feature that allows your loan payments to be paid automatically when they are due by withdrawing the funds from your checking account.
Applying for a loan with Palisades CU is quick and easy. You can complete our online loan application, visit one of our branches or call us at 845-602-4242.
If you lose your Mastercard Credit Card, please call us at 24/7 at (800) 449-7228, or if you are outside the United States, please call us collect at 727-299-2449
Membership Questions
Once you become a member of the credit union you will always be a member regardless of where you live, so even if you leave Rockland County, NY or Bergen County, NJ you can always keep your account open.
Applying for a loan with Palisades CU is quick and easy. You can complete our online loan application, visit one of our branches or call us at 845-602-4242.
Simply deposit $5 dollars into a savings account. It's that easy! You can apply online or visit one of our branches.
(Note: Your $5 is your buy into the cooperative. This is your money and if for any reason you decide to leave Palisades CU, it will be returned to you when you close your account(s).
Palisades Credit Union is proud to be the first federally insured community chartered credit union in Rockland County. Individuals who live, work, worship, volunteer or attend school in Rockland County, New York or Bergen County, New Jersey and New York State employees who work in the five New York City boroughs can join us.
Immediate family members of current members can join too; including your spouse, children, siblings, parents, grandparents, grandchildren, stepchildren, stepparents, stepsiblings, adopted children, and non-related household members that share expenses.
Mobile Banking Questions
You must keep your original check for at least 30 calendar days from the date of your deposit. After the 30 days, mark it "VOID" and destroy the check.
You must write "PCU MOBILE DEPOSIT" and your account number underneath your signature.
There is no fee to use Mobile Deposit. Some mobile carriers may charge for internet access. Please check with your carrier for any charges that may occur based on usage of Palisades Credit Union Mobile App.
There is no fee to use the Palisades FCU mobile app. Some mobile carriers may charge for internet access. Please check with your carrier for any charges that may occur based on usage of the Palisades FCU mobile app.
Standard check holds apply to your deposits. Please refer to the funds availability policy in our Terms & Agreements.
All accounts are subject to a daily Mobile Deposit limit of $5,000.
Mobile deposits may only be made into checking accounts.
Only deposit checks drawn on U.S financial institutions, United States treasury, or any state or local government of the U.S will be accepted through Mobile Deposit. Palisades Credit Union will not accept checks made payable to another party/person other than the person or entity that owns the account.
You can download the Palisades Credit Union mobile app on your device using the Apple App Store or the Android Play Store.
Yes. You will be notified by e-mail.
Online Banking Questions
If you do not remember your online banking password, click on the forgot password link on the online banking log-in screen to initiate a password reset.
A2A Banking is an abbreviation for Account to Account Banking. This feature allows for transfers to be made between accounts from the Credit Union and accounts you may have at other financial institutions. A2A transfers can be established and scheduled through Online Banking.
Product and Service Questions
Bill Pay is an online bill payment system that can be used to pay third party obligations. Payments can be scheduled in advance or on demand.
Some vendors will receive their payments via electronic transmission (EFT), others will require the Credit Union to mail a check from your account. Please ensure that bill payments are initiatied in a timely manner to avoid any late fees or charges from your payment recipient.
TAP is a telephone system that can be used to access account information, check balances, transfer money from one account to another, make a loan or a PFCU MasterCard Credit Card payment, and much more.
We are a full service financial institution providing traditional and special savings accounts, youth accounts, checking accounts, term certificates, IRAs (traditional, Roth, Coverdell educational), Money Market accounts, consumer loans, mortgages, home equity loans, vehicle loans, financial planning services, and much more.
In some cases a check you write can be negotiated as an electronic transaction.
One way this happens is when the merchant who accepts your check asks for your permission to process your check electronically. If you agree, the merchant will then run your check through electronic scanning equipment and will hand you back your check as your receipt. In this case, the money has been directly taken out of your checking account, electronically.
Another way in which an electronic transaction may result from a written check is if your check is returned. In this situation, the merchant can reprocess your check, plus any fees you have incurred electronically. In this case the merchant is not required to ask for your permission.
Either way your hand written check has now become an electronic transaction. Please be advised that this is now considered a permissible transaction and checks processed in this fashion are governed under Regulation E.
Security Questions
The pages of this site are firewall protected by our host, CU Solutions Group. Visiting our site does not jeopardize your computer with the potential of viruses or privacy invasion.
Our Online Banking site and Bill Pay site which is accessed from our Home Page is both encrypted and firewall protected.