Your new digital banking platform launches on November 17th. Here’s what to expect.

There will be a scheduled downtime of our current online and mobile banking platform before the upgrade. Plus, learn what’s changing for joint members and how to log in once the new system is live.

Scheduled downtime
Starting 5 PM ET Friday, November 14th
Ending 9 AM ET Monday, November 17th

During this time:

• Online and mobile banking will be unavailable
• Please complete any transfers, bill payments, or other transactions before 11/14 at 5 PM ET
• Any login attempts will redirect to this page

Joint and primary members will no longer share login credentials
Joint members will need to set up a new digital banking account following the steps below.

Tip: If you’re a joint owner on one account but the primary owner on another, you can use your primary account login credentials to access all of your accounts. To confirm who the primary account holder is, simply check your printed or digital statements, the primary member’s name is listed there.

Note that all accounts linked to your Social Security Number will now appear under a single login. This is why it’s especially important for joint account holders to create their own individual logins. Doing so ensures that each person only has access to the accounts they own.

Logging in for the first time
For primary members
Complete the following steps the first-time logging into the new platform.

• Click "Online Banking" from our website
• Enter your current login credentials - username and password
• Confirm your identity using the verification code sent to your email address
• Set up your password (this can be the same as your previous password, or a new one)
• Review and acknowledge the Privacy Policy and Terms of Service disclosures
• Enter your mobile phone number to receive a verification code for an additional layer of security
• Enjoy the new, upgraded digital banking platform!

For joint members (or primary members new to digital banking)
Complete the following steps the first-time logging into the new platform.

• Click "Online Banking" from our website
• Click "Need to Enroll? Get started" at the top of the login page
• Enter your Social Security Number and Date of Birth
• Confirm your identity using the verification code sent to your email address
• Create your login credentials - username and password
• Review and acknowledge the Privacy Policy and Terms of Service disclosures
• Enter your mobile phone number to receive a verification code for an additional layer of security
• Enjoy the new, upgraded digital banking platform!

Important for joint members
To enroll in digital banking, each member must have an active email address on file with us. If you’re a joint member and do not currently have an email listed, please contact us so we can add it to your profile before you begin enrollment.

The Palisades CU mobile app
If you have automatic app updates turned on for your device, our mobile app will update on its own, no action needed.

If you don’t have automatic updates enabled, you’ll just need to manually download the latest version of the app from the App Store or Google Play to ensure you’re using the most up-to-date version.

Your updated app will look like this:

Tip: Turning on automatic updates is the easiest way to make sure you always have the newest features and security enhancements!

Your account information will remain the same
Your existing account info, alerts, and scheduled transfers will all carry over automatically. Features that are available in our current platform will be available in the new platform, such as Bill Pay, transfers, and Zelle®!

New features you’ll love
Credit Score Monitoring (SavvyMoney)
Enroll to view your credit score anytime — plus get full reports, set goals, and track your progress, all from one dashboard.

Custom Alerts
Set up personalized notifications and keep track of your transactions!

• Balance and transaction total alerts
• Security alerts, like changes to contact info or external account added
• Keyword alerts (e.g., “Venmo” or “PayPal” transactions)
• Stay in control with real-time insights

Automatic Savings
Turn on auto-savings to move a small percentage of every deposit into your savings automatically.

Card Controls
Temporarily lock or block your card if it’s lost or stolen (or if you just want to pause spending).

Direct Deposit Setup
Easily switch or set up direct deposit from over 10,000+ employers, right within the app.

Instant Account Verification
Link external accounts instantly using your credentials - no more waiting several business days for account verification.

Better support, faster help
Our new system includes specialized workflows, ensuring your questions reach the right specialists faster, so you get the help you need, when you need it.